At Wall Panels Dubai, we aim to provide quality wall panels and reliable customer service for residential and commercial projects. This Return and Refund Policy explains the general conditions for requesting a return, exchange, or refund for products purchased through our business.
We encourage customers to review their product selection, measurements, specifications, and order details before confirming a purchase.
Customers who wish to return a product should contact our team and provide the relevant order details. Return requests will be assessed according to the product condition, order terms, and applicable consumer protection laws.
To be considered for a return, products should generally be unused, undamaged, and in their original packaging, where applicable.
Certain products may be subject to additional conditions due to their material, size, or manufacturing requirements.
Some wall panels are manufactured, cut, sized, or finished according to specific customer requirements. Custom-made, cut-to-size, or specially ordered products may not be eligible for return simply because the customer changes their mind, except where required by applicable law or agreed otherwise in writing.
Customers should carefully confirm measurements, colours, finishes, quantities, and specifications before approving custom orders.
This policy does not limit any rights customers may have when products are defective, incorrectly supplied, or otherwise covered by applicable law.
If your order arrives damaged, defective, or different from the confirmed specifications, please contact us as soon as reasonably possible.
To help us review your request, please provide:
Our team will review the information and may request an inspection or additional details before determining an appropriate resolution.
Depending on the circumstances and applicable law, an approved claim may result in repair, replacement, refund, or another suitable remedy.
Refund requests are reviewed individually according to the circumstances of the purchase, the agreed order terms, and applicable law.
A refund may be considered where a return is approved, an eligible product is defective or incorrectly supplied, or another valid basis for a refund exists.
Products that have been installed, modified, cut, or damaged after delivery may require additional assessment. These circumstances do not automatically remove any rights that customers may have under applicable law.
Once a refund has been approved, we will explain the applicable refund method and expected processing arrangements.
Where possible, refunds will be issued through the original payment method. The time required for the funds to appear in your account may depend on the payment provider or financial institution.
Any applicable refund deductions or charges will be communicated clearly and handled in accordance with the agreed terms and applicable law.
If you need to cancel an order, please contact our team as soon as possible.
Cancellation requests for products that have not entered production or dispatch may be easier to accommodate. Orders that are already manufactured, customized, dispatched, or installed may be subject to different conditions.
Any cancellation charges or refund arrangements will depend on the confirmed order terms and applicable legal requirements.
Where a return is approved, our team will explain the applicable collection or return arrangements.
Responsibility for return transportation costs will depend on the reason for the return, the agreed order terms, and applicable law. If a product is defective or incorrectly supplied, the appropriate return arrangements will be assessed in accordance with the customer’s legal rights.
Customers should not arrange costly return shipping before receiving instructions from our team.
An exchange or replacement may be considered where an eligible product is damaged, defective, incorrectly supplied, or otherwise qualifies under the agreed terms.
Replacement availability may depend on the product type, material, colour, finish, and stock availability. Where an exchange or replacement is not appropriate, another remedy may be considered according to the circumstances and applicable law.
For orders that include wall panel installation, concerns relating to installation workmanship should be reported to our team for assessment.
Refunds for installation services, where applicable, will be considered according to the agreed service scope, work completed, the circumstances of the complaint, and applicable law.
Additional work, changes requested by the customer, or issues caused by unsuitable site conditions may be assessed separately if these matters were outside the original agreement.
To help us process return, refund, or exchange requests efficiently, customers should:
These steps help us assess requests fairly and efficiently.
If you have questions about returns, refunds, cancellations, or exchanges, please contact Wall Panels Dubai through our Contact Us page.
Please provide your order details and a clear description of your concern so our team can review your request and explain the next steps.