At Wall Panels Dubai, we are committed to providing quality wall panel products and installation services for residential and commercial spaces. This Warranty Policy explains the general terms and conditions under which eligible wall panels and installation work may be covered.
Our aim is to provide clear information and help customers understand their warranty coverage before purchasing our products or booking our services.
Warranty coverage depends on the type of wall panel purchased, the manufacturer’s terms, and the installation services included in your order.
Where applicable, the warranty may cover eligible manufacturing defects or workmanship issues identified within the agreed warranty period.
Coverage, exclusions, and any applicable conditions will be confirmed at the time of purchase or in the relevant warranty documentation.
Depending on the specific order and applicable warranty terms, coverage may be available for selected wall panel products, including:
Warranty availability and coverage may differ between materials, finishes, manufacturers, and product ranges.
Where professional installation is included in your order, eligible installation workmanship may be covered according to the agreed warranty terms.
Customers should report any suspected installation-related issue as soon as reasonably possible after noticing it. Our team may request photographs, order details, or an inspection to assess the issue.
Installation coverage does not automatically include damage caused by structural movement, unsuitable surfaces, water leakage, excessive moisture, or other conditions outside the agreed installation scope.
Unless otherwise stated in writing or required by applicable law, warranty coverage generally does not extend to
Natural variations in wood grain, colour, texture, and finish may occur and are not necessarily manufacturing defects.
If you believe your wall panels or installation work have a covered issue, please contact our team with the following information:
We will review the information and may arrange an inspection if required. Please do not attempt major repairs or modifications before receiving guidance from our team, as this could affect the assessment of the issue.
After reviewing a warranty claim, we will determine whether the reported issue falls within the applicable coverage.
Depending on the circumstances and the agreed terms, an approved claim may result in repair, replacement of the affected product, or another appropriate remedy. The availability of a particular remedy will depend on the product, the nature of the issue, and applicable law.
Submitting a claim does not automatically guarantee approval.
The warranty period, where applicable, depends on the product purchased, the manufacturer’s warranty, and the installation terms agreed for your order.
Customers should refer to their quotation, invoice, product documentation, or written warranty confirmation for the exact duration, coverage, and conditions.
If no specific warranty period has been confirmed, please contact our team before relying on warranty coverage.
To help maintain wall panels and preserve any applicable warranty coverage, customers should:
Following these recommendations can help maintain the appearance and performance of your wall panels.
This policy describes general warranty principles and does not replace any specific written warranty provided with a product or service.
To the extent permitted by applicable law, coverage is limited to the terms confirmed for the relevant order. Nothing in this policy excludes or restricts any consumer rights or legal protections that cannot lawfully be excluded.
Wall Panels Dubai may update this Warranty Policy to reflect changes in its products, services, or business practices. The applicable warranty for a confirmed purchase will be determined in accordance with the agreed terms and applicable law.
Customers are encouraged to review this page periodically for general policy updates.
If you have questions about warranty coverage, product quality, or installation workmanship, please contact Wall Panels Dubai through our Contact Us page.
Our team will help you understand the applicable warranty terms and guide you through the process of submitting a claim.